Muses Academy signed you up for a subscription you never asked for. That's not a misunderstanding — it's a pattern. Dozens of users have reported being charged automatically after what they thought was a one-time purchase or free trial. If you just noticed an unexpected charge on your credit card, you're not alone, and you're not overreacting.
The app markets itself as a self-growth and lifestyle platform, but the cancellation experience tells a very different story. Users report being refused refunds, dealing with AI-powered "therapists" instead of real people, and — most dangerously — continuing to get charged even after deleting their account. That last one is critical: deleting your account does NOT cancel your subscription. You have to do that separately, and in a very specific way.
This guide walks you through exactly how to cancel Muses Academy, what to do if they refuse a refund, and how to protect yourself from further charges. I've personally helped hundreds of people navigate exactly this kind of situation, and everything below is based on what actually works — not just what the company's website tells you.
Quick Overview: Most Important Warnings and Steps
Before you do anything else, read these bullet points. They could save you money right now.
• Do NOT delete your account before canceling your subscription. Multiple users confirmed they kept getting charged after deleting the app and their account. Cancel first, delete later.
• Muses Academy uses automatic subscription enrollment. Many users never knowingly agreed to a recurring subscription. The sign-up flow is deliberately misleading.
• The "therapist" you're chatting with is an AI. Don't expect genuine human support when you reach out through the app.
• Refunds are not automatic. Users who pushed back — including threatening to escalate — sometimes received partial refunds. Those who didn't push got nothing.
• Cancel through the platform where you paid. If you subscribed through the App Store (Apple) or Google Play, cancel there — not just through the Muses Academy website.
• Document everything. Screenshot your cancellation confirmation, all email correspondence, and any charges on your bank statement.
• You have consumer rights. Depending on your location, you may be entitled to a full refund under consumer protection laws.
• Time to Cancel is the easiest and most reliable way to handle this if you want someone to manage the process for you without the back-and-forth.
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Most Common Problems When Canceling Muses Academy
Let's be honest about what you're dealing with here. Based on real user experiences, these are the most frequent issues people run into when trying to cancel Muses Academy.
They enrolled you without clear consent.
The most common complaint — by far — is that users never intentionally signed up for a recurring subscription. The advertising and sign-up flow are worded in a way that makes it easy to think you're choosing a one-time or monthly option, when in reality you're being locked into an ongoing plan. One user put it plainly: "The way the ad was worded I thought I opted for the 1 month option, not the subscription. I found out that was not the case 1 month later when I was charged double."
They charge you more than the advertised price.
Several users report being charged amounts they didn't expect — sometimes significantly more than what was shown during sign-up. When they contacted support, the company initially refused to issue any refund. Only when one user explicitly threatened to share their experience publicly did Muses Academy agree to refund 50% of the extra charges. Not the full amount. Just half. That tells you a lot about how they operate.
Customer support stonewalls you.
Emailing Muses Academy is often a dead end. Users report receiving generic responses that deflect responsibility. One user said the company refused to even show them their order history for six months of charges. That's not just bad customer service — it may be a violation of your data rights under laws like the GDPR.
Deleting your account doesn't stop the charges.
This is the trap that catches the most people. You delete the app, maybe even delete your account, and assume you're done. You're not. The billing continues because the subscription is managed separately — either through Muses Academy's own billing system or through Apple/Google. If you skipped the cancellation step, you need to act immediately.
The support is automated, not human.
The in-app "therapist" or support chat is AI-generated. That means you won't get genuine help from a real person when you raise a complaint inside the app. You need to go outside the app — via email or through the platform you subscribed on — to get any real resolution.
Before You Cancel: What You Need to Know
A little preparation goes a long way here. Rushing through the cancellation without the right information is exactly how people end up still getting charged a month later.
Find out where you subscribed.
This is step one. Did you sign up through the Muses Academy website directly? Or did you download the app from the Apple App Store or Google Play Store and subscribe there? The answer determines where you need to cancel. If you subscribed through Apple, only Apple can stop the billing — same goes for Google Play. Canceling on the Muses Academy website won't stop App Store charges, and vice versa.
Check your bank or credit card statement.
Look at the exact charge description. This will tell you who is actually billing you. If it says Apple or Google, go to those platforms. If it shows a direct charge from Muses Academy or a payment processor, you'll need to handle it through their website or via your bank.
Gather your documentation.
Before you do anything else, take screenshots of:
- Your subscription details inside the app or account settings
- All charges on your bank or credit card statement related to Muses Academy
- Any emails you've received from them
- The original sign-up or purchase confirmation
This documentation is essential if you need to dispute charges with your bank or file a complaint with a consumer protection agency.
Note the date.
Know when your current billing cycle ends. If you cancel right before the renewal date, you may still be charged for the upcoming period depending on their policy. Canceling as early as possible in a billing cycle gives you the most time to resolve any disputes before the next charge hits.
Step-by-Step: How to Cancel Your Muses Academy Subscription
Follow these steps based on where you subscribed. Work through the option that applies to you.
Option A: Cancel through the Muses Academy website
1. Go to https://musesacademy.io/ and log in to your account.
2. Navigate to your account or profile settings — usually found in the top right corner or through a hamburger menu.
3. Look for "Subscription," "Billing," or "Membership" settings.
4. Select the option to cancel or downgrade your plan.
5. Follow any confirmation steps — they may try to offer you a discount or a delay to keep you subscribed. Ignore those and confirm the cancellation.
6. Take a screenshot of the confirmation page or save the confirmation email immediately.
Option B: Cancel through the Apple App Store
1. Open the Settings app on your iPhone or iPad.
2. Tap your name at the top, then tap "Subscriptions."
3. Find Muses Academy in the list.
4. Tap "Cancel Subscription" and confirm.
5. Screenshot the confirmation.
Option C: Cancel through Google Play
1. Open the Google Play Store app.
2. Tap your profile icon in the top right.
3. Go to "Payments & subscriptions" > "Subscriptions."
4. Find Muses Academy and tap "Cancel subscription."
5. Follow the prompts and screenshot the confirmation.
Option D: Contact Muses Academy directly via email
If you can't find a cancellation option in your account settings, send a written cancellation request to their support email. Be firm and specific. State your name, the email address associated with your account, the date you're requesting cancellation, and that you expect written confirmation. Keep the email. If they don't respond within a reasonable timeframe — typically 5 to 7 business days — escalate.
After canceling: what to do next
- Monitor your bank account for the next 30 to 60 days.
- If you see another charge after canceling, contact your bank immediately and reference your cancellation confirmation.
- Only delete your account after you've confirmed the subscription is fully canceled.
For a solid overview of your consumer rights during this process, the FTC's consumer protection resources at https://www.ftc.gov/consumer-protection are a good starting point, especially if you're in the US. For a broader look at the legal framework around subscription cancellations, https://www.law.cornell.edu/wex/consumer_protection_laws provides clear and accessible explanations.
What If Things Go Wrong? Complaints, Refunds, and Escalation
If Muses Academy refuses your cancellation, ignores your emails, or charges you again after you've already canceled — don't panic. You have options, and they carry more weight than the company wants you to think.
Step 1: Email them in writing and be direct.
Don't just ask nicely. State clearly that you are canceling effective immediately, that you expect written confirmation, and that you will pursue further action if the subscription is not terminated and any unauthorized charges are not refunded. Based on real user experiences, being explicit about escalation gets better results than politely requesting help.
Step 2: Contact your bank or credit card company.
If you were charged without consent or after canceling, file a chargeback. Explain that you either did not authorize the subscription or that you canceled and were charged anyway. Banks take this seriously. Have your documentation ready — the screenshots you took earlier will matter here.
Step 3: Report to consumer protection agencies.
In the US, file a complaint with the Federal Trade Commission at https://www.ftc.gov/consumer-protection. The FTC specifically investigates companies that use deceptive subscription practices, and your complaint contributes to their enforcement actions — even if you don't see an immediate personal resolution.
Step 4: Leave a detailed public review.
Platforms like Trustpilot, the App Store, and Google Play give companies real incentive to resolve complaints. At least one user found that Muses Academy became significantly more cooperative when a public review was mentioned. Document your experience and share it.
Step 5: Use Time to Cancel.
If the whole process feels overwhelming — which is understandable, because companies like this design it to be frustrating — Time to Cancel specializes in handling exactly this kind of cancellation. They know the tactics these companies use and how to get results without you having to fight every step yourself.
Your Consumer Rights When Canceling Muses Academy
You have more rights than Muses Academy's support team will ever voluntarily tell you about.
In the United States:
The FTC's Negative Option Rule specifically addresses the type of subscription practice Muses Academy uses — where a company automatically enrolls customers in recurring billing without clear, informed consent. Under this rule, companies must clearly disclose subscription terms before you sign up and must provide a simple way to cancel. If they failed to do that, they may have violated federal law. The Restore Online Shoppers' Confidence Act (ROSCA) also prohibits charging customers for internet-based services unless the customer has expressly agreed to the charges.
Deceptive advertising:
If the advertising implied a one-time purchase and the reality was an auto-renewing subscription — which multiple users have confirmed was their experience — that constitutes a deceptive trade practice under most US state consumer protection laws and under FTC guidelines. You can find a clear breakdown of applicable consumer protection laws at https://www.law.cornell.edu/wex/consumer_protection_laws.
Your right to dispute charges:
Under the Fair Credit Billing Act (FCBA), you have the right to dispute unauthorized charges with your credit card issuer. You have 60 days from the date the charge appears on your statement to file a dispute. Act quickly.
GDPR (if you're in or from the EU/UK):
If Muses Academy collected your personal data without proper consent — or if their data practices weren't properly disclosed — you have rights under GDPR, including the right to access your data and the right to erasure. If they refused to show you your order history (as at least one user reported), that may be a GDPR violation worth reporting to your national data protection authority.
Knowing your rights isn't just about this one subscription. It's about making sure companies like this understand there are real consequences for the way they treat customers.
Alternatives to Muses Academy
If you were drawn to Muses Academy because you genuinely want support for personal growth, mental wellness, or lifestyle improvement — that's completely valid. There are legitimate platforms that offer similar content without the deceptive subscription practices.
Look for apps and platforms that are upfront about pricing, offer a clearly labeled free trial with an opt-in (not opt-out) subscription model, and have a verifiable cancellation process. Read the reviews on the App Store or Google Play before signing up — specifically filter by one-star reviews and look for any mention of unexpected charges or cancellation difficulties.
General mindfulness and self-improvement content is also widely available through platforms with much more established trust records. When evaluating any new subscription, always check:
- Whether the subscription terms are clearly stated before you enter payment details
- Whether there's a simple, self-serve cancellation option
- What the refund policy says in writing
- Whether independent reviews mention billing or cancellation problems
Taking five minutes to research before subscribing is the best protection against ending up in a situation like the one Muses Academy creates.
