Customer feedback

American Express customers report mixed experiences. Some cardholders are satisfied with the service, while others complain about long processing times and unfulfilled promises. One customer reported paying for months without receiving the promised benefits. It is advisable to cancel in time and keep your cancellation confirmation safe.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About American Express

American Express offers credit cards with an annual membership fee. You can cancel your card at any time, as there is no fixed notice period. Cancellation is done by phone through customer service or via the American Express app. If you want to avoid paying the annual membership fee again, make sure to cancel in time. After your cancellation, American Express processes the request and sends you a confirmation. Time to Cancel helps you arrange this quickly and easily.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel American Express

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling American Express

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What should I arrange before cancelling my bank account?

Make sure you have stopped or transferred all automatic collections and periodic transfers. Also check if there are any outstanding payments.

How long does it take for my bank account to be closed?

After receiving your cancellation, it usually takes 1-2 weeks for your account to be closed. The bank will first check if there are no outstanding obligations.

Contact details for American Express

Address
Postbus 7319, 1007 JH Amsterdam
Phone
0031 20 504 8000

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