Customer feedback

Customers report that their card is blocked immediately upon cancellation, while the full periodic fee is still charged. According to users, complaints about this go unanswered for weeks. Long-term customers feel unfairly treated, especially when cancellation occurs mid-billing period.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About AMEX

Want to cancel your AMEX credit card? You can do so by calling the customer service number on the back of your card, or in writing via online banking. A 1-month notice period applies. Be aware that if you cancel mid-billing period, the full annual fee remains due with no refund. Your card may be blocked immediately upon cancellation.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Amex

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Amex

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What should I arrange before cancelling my bank account?

Make sure you have stopped or transferred all automatic collections and periodic transfers. Also check if there are any outstanding payments.

How long does it take for my bank account to be closed?

After receiving your cancellation, it usually takes 1-2 weeks for your account to be closed. The bank will first check if there are no outstanding obligations.

Contact details for AMEX

Address
Theodor-Heuss-Allee 112, 79108 Freiburg im Breisgau
Email
imprint@aexp.com

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