Customer feedback

Customers report that cancelling bunq through the app is relatively straightforward, but are critical of the mandatory 30-day waiting period before funds are released. Some users complain about unexpected account closures without clear explanation, leaving them without access to their money for an entire month.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About Bunq

Want to cancel your bunq subscription? You can do this easily through the bunq app or by emailing support@bunq.com. Bunq offers monthly subscriptions such as Easy Bank, Easy Money and Easy Green, all cancellable on a monthly basis with no fixed notice period. Please note that your balance will only be released 30 days after closure. No physical office or phone support is available.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Bunq

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Bunq

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What should I arrange before cancelling my bank account?

Make sure you have stopped or transferred all automatic collections and periodic transfers. Also check if there are any outstanding payments.

How long does it take for my bank account to be closed?

After receiving your cancellation, it usually takes 1-2 weeks for your account to be closed. The bank will first check if there are no outstanding obligations.

Contact details for Bunq

Address
Naritaweg 131-133, 1043 BS Amsterdam
Email
support@bunq.com
Phone
0031 202051337

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