Customer feedback

Customers find Freo's cancellation process unclear and time-consuming. Repaying the balance and actually closing the account does not always go smoothly. Uncertainty about whether direct debit stops causes additional stress. Some customers question the company's integrity after a difficult cancellation experience, as reflected in negative reviews about the process.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About Freo

Freo has no notice period as long as your balance is zero. Once you have fully repaid the outstanding amount, you can have your account closed. You can cancel via Mijn Freo online, by phone at 088-3210003, or in writing by email. It is important to verify that direct debit stops after closure. A cancellation service can guide you through this process and ensure everything is handled correctly.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Freo

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Freo

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What should I arrange before cancelling my bank account?

Make sure you have stopped or transferred all automatic collections and periodic transfers. Also check if there are any outstanding payments.

How long does it take for my bank account to be closed?

After receiving your cancellation, it usually takes 1-2 weeks for your account to be closed. The bank will first check if there are no outstanding obligations.

Contact details for Freo

Address
Postbus 2347, 5600 CH Eindhoven

Want to cancel more Bank services?

See all Bank services you can cancel with Time to Cancel.

View all Bank services →