Customer feedback

Customers appreciate the simple and quick cancellation option of ING DiBa via the app or website. The absence of a notice period is seen as a major advantage. Users recommend transferring the balance and stopping ongoing payments in advance for a smooth account closure.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About ING DiBa

Do you want to cancel your ING DiBa bank account or current account? You can do this easily online via the ING DiBa app or website. There is no notice period, which means you can cancel at any time. Log in to your account, go to the settings and follow the steps to close your account. Make sure your balance is at zero and all automatic payments have been stopped before completing the cancellation.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel ING Diba

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling ING Diba

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What should I arrange before cancelling my bank account?

Make sure you have stopped or transferred all automatic collections and periodic transfers. Also check if there are any outstanding payments.

How long does it take for my bank account to be closed?

After receiving your cancellation, it usually takes 1-2 weeks for your account to be closed. The bank will first check if there are no outstanding obligations.

Contact details for ING DiBa

Address
Theodor-Heuss-Allee 74, 60486 Frankfurt am Main
Email
info@ing.de
Phone
069 50500000

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