Customer feedback

Customers express frustration with Postbank's outdated processes. The requirement to send a physical letter for simple matters in 2025 is widely seen as incomprehensible. Reviewers describe the bank as bureaucratic and behind the times. Overall satisfaction with the cancellation process is low, with many leaving one-star ratings.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About Postbank

Want to cancel your Postbank account? You can do so by submitting a written request, either by letter or through the online banking environment. In some cases, a physical letter is still required. You can typically cancel immediately or with a notice period of a few weeks. There is no fixed contract duration. Make sure your request is complete and correct to avoid delays. Time to Cancel guides you through every step of the process.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Postbank

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Postbank

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What should I arrange before cancelling my bank account?

Make sure you have stopped or transferred all automatic collections and periodic transfers. Also check if there are any outstanding payments.

How long does it take for my bank account to be closed?

After receiving your cancellation, it usually takes 1-2 weeks for your account to be closed. The bank will first check if there are no outstanding obligations.

Contact details for Postbank

Address
Friedrich-Ebert-Allee 114-126, 53113 Bonn
Email
info@postbank.de
Phone
0228 5500-5500

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