Customer feedback

ActionAid customers give an average of 2.2 out of 5 on Trustpilot (17 reviews). Complaints mainly focus on the organisation's communication and policies. There are no specific reports of difficulties when cancelling, though some find the telephone-only cancellation process a barrier to stopping their donation.

Summary based on public customer feedback.

Cancel your donation quickly and easily below.

About ActionAid

ActionAid is an international development organisation to which you make a fixed monthly donation via direct debit. There is no legal minimum notice period, so you can cancel your donation immediately. ActionAid prefers to process cancellations by phone, which many people find a barrier. Through Time to Cancel, your cancellation is handled in writing with confirmation. You can also contact ActionAid directly by phone via actionaid.nl/contact for immediate processing.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Actionaid

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Actionaid

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

When does my recurring donation stop?

After receiving your cancellation, the next automatic collection is stopped. The charity is required to process your cancellation immediately.

Can I pause my donation temporarily instead of cancelling?

Some charities offer the option to temporarily pause your donation. It's best to discuss this directly with the charity.

Contact details for ActionAid

Address
Postbus 10707, 1001 ES Amsterdam
Email
info@actionaid.nl
Phone
020 520 62 10

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