Customer feedback

Donors of De BRUG indicate that cancelling their recurring donation is generally possible without a notice period. Experiences with the cancellation process vary, with some donors being helped quickly while others have more difficulty reaching the right contact person.

Summary based on public customer feedback.

Cancel your donation quickly and easily below.

About De BRUG

Do you want to cancel your recurring donation to De BRUG? As a donor with a direct debit mandate, you can cancel your donorship at any time, as there is no legal notice period. Contact De BRUG directly to have your mandate stopped. Make sure to have your donor details ready to ensure the process goes smoothly. Once confirmed, the automatic collection will be stopped.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel De Brug

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling De Brug

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

When does my recurring donation stop?

After receiving your cancellation, the next automatic collection is stopped. The charity is required to process your cancellation immediately.

Can I pause my donation temporarily instead of cancelling?

Some charities offer the option to temporarily pause your donation. It's best to discuss this directly with the charity.

Contact details for De BRUG

Address
Stroomrug 6, 8266 JB Kampen
Email
contact@debrug-ontwikkelingshulp.nl

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