Customer feedback

Kek Mama customers report that subscriptions renew automatically, which can lead to unexpected charges if the cancellation deadline is missed. No specific complaints about the cancellation process itself have been found. Cancellation is available through multiple channels, including the account page and DPG Media's customer service, making the process relatively accessible.

Summary based on public customer feedback.

Cancel your donation quickly and easily below.

About Kek Mama

Want to cancel your Kek Mama subscription? Make sure to cancel at least 1 month before the end of your subscription period. You can cancel through the subscription website, by email, or by phone via DPG Media's customer service. Cancellation is also possible through your personal account page. Be aware that your subscription renews automatically, so cancelling on time is essential to avoid being charged for an extra year.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Kek Mama

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Kek Mama

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

When does my recurring donation stop?

After receiving your cancellation, the next automatic collection is stopped. The charity is required to process your cancellation immediately.

Can I pause my donation temporarily instead of cancelling?

Some charities offer the option to temporarily pause your donation. It's best to discuss this directly with the charity.

Contact details for Kek Mama

Address
Postbus 1900, 2130 JH Hoofddorp
Email
klantenservice@kekmama.nl

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