Customer feedback

Customers report confusion between 'kündigen' and 'widerrufen'. The withdrawal option is hard to find on the site and missing from confirmation emails. Those who only cancel via account settings continue to be charged for the full remaining term. Several users complain that their subscription keeps running despite their cancellation attempt.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Zweisam

Zweisam offers premium dating subscriptions of 1, 3, or 6 months (€29.99–€39.99/month) that renew automatically. You have a 14-day legal right of withdrawal after purchase: send a written 'widerrufen' to kundenservice@help-zweisam.de to use it. To stop future renewals, cancel via your account settings under 'Vertrag kündigen'. Important: cancelling via 'kündigen' does not entitle you to a refund. Always use 'widerrufen' by email within 14 days if you want your money back.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Zweisam

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Zweisam

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

How do I ensure my profile is deleted?

With our CCPA module, you can directly request deletion of your profile and personal data. This is separate from cancelling your subscription.

Does automatic renewal stop immediately after cancellation?

After receiving your cancellation, the provider must immediately stop automatic renewal. Your subscription usually continues until the end of the paid period.

Contact details for Zweisam

Address
Neuturmstraße 5, 80331 München
Email
kundenservice@zweisam.de

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