Customer feedback

Customers of 123energie primarily complain about automatic contract renewal at significantly higher rates without prior warning. One review revealed that two students paid over €2,000 extra as a result. Many customers lose track of their contract end date and find it difficult to cancel correctly and on time.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About 123energie

Want to cancel your energy subscription with 123energie? Be aware: you must cancel at least 3 months before the end of your annual contract, otherwise it renews automatically. Cancellation is possible by letter or email, but the procedure isn't always straightforward. Time to Cancel ensures your cancellation is submitted correctly and on time, preventing you from being locked into another year.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel 123energie

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling 123energie

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Can I cancel my energy contract at any time?

With an indefinite contract, you can cancel at any time with a notice period of 30 days. With a fixed-term contract, you can cancel mid-term, but then you may have to pay a cancellation fee.

What happens to my energy if I cancel without switching?

If you cancel without switching to another supplier, you may be disconnected. It is therefore advisable to first conclude a new contract before cancelling.

Contact details for 123energie

Address
Wredestr. 35, 67059 Ludwigshafen
Email
info@123energie.de
Phone
062157057-3123

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