Customer feedback

Customers of 123energie Strom report being unexpectedly locked into significantly higher rates following automatic contract renewal. Many also find the company difficult to reach when seeking information about cancellation. Missing the cancellation deadline appears to be a common issue, leading to unwanted contract extensions.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About 123energie Strom

Want to cancel your electricity subscription with 123energie Strom? As a private customer, you are tied to an annual contract that renews automatically if you don't cancel in time. Make sure to submit your cancellation at least 3 months before the end of your contract period. You can cancel by letter or email. Time to Cancel handles the entire cancellation process for you, ensuring your request reaches 123energie Strom correctly and on time.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel 123energie Strom

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling 123energie Strom

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Can I cancel my energy contract at any time?

With an indefinite contract, you can cancel at any time with a notice period of 30 days. With a fixed-term contract, you can cancel mid-term, but then you may have to pay a cancellation fee.

What happens to my energy if I cancel without switching?

If you cancel without switching to another supplier, you may be disconnected. It is therefore advisable to first conclude a new contract before cancelling.

Contact details for 123energie Strom

Address
Wredestr. 35, 67059 Ludwigshafen
Email
info@123energie.de
Phone
0621/57057-3123

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