Customer feedback

Customers report issues with the administrative handling of changes, such as meter replacements. Complaints are sometimes closed without resolution, and callback appointments are not always honoured. Multiple contact moments do not always lead to a clear outcome, making careful cancellation and proper data transfer particularly important when leaving Eneco.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About Eneco

Want to cancel your Eneco energy contract? For a variable contract, a notice period of 30 days applies. With a fixed contract (1 or 2 years), you can cancel free of charge at the end of the term; cancelling early may result in a penalty fee. You can cancel via Mijn Eneco, by phone or by letter. Prefer a hassle-free option? Time to Cancel handles the cancellation on your behalf, so you only need to wait for the confirmation.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Eneco

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Eneco

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Can I cancel my energy contract at any time?

With an indefinite contract, you can cancel at any time with a notice period of 30 days. With a fixed-term contract, you can cancel mid-term, but then you may have to pay a cancellation fee.

What happens to my energy if I cancel without switching?

If you cancel without switching to another supplier, you may be disconnected. It is therefore advisable to first conclude a new contract before cancelling.

Contact details for Eneco

Address
Postbus 1014, 3000 BA Rotterdam
Email
klantenservice@eneco.nl
Phone
0031 88 895 5955

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