Customer feedback

Customers report difficulties when switching to a new energy supplier. Despite receiving a confirmed cancellation, Enercity AG reportedly communicated incorrect end dates to the new supplier on multiple occasions, effectively blocking the switch. These complaints suggest potential administrative shortcomings in the supplier change handling process.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About enercity AG

Want to cancel your energy contract with Enercity AG? Depending on your tariff, a notice period of 1 to 3 months before the end of your contract applies. You can cancel by email, registered letter or through the online customer portal. Make sure your cancellation is submitted on time and always keep a confirmation. If you are switching to another supplier, monitor the process closely to ensure a smooth transition.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Enercity Ag

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Enercity Ag

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Can I cancel my energy contract at any time?

With an indefinite contract, you can cancel at any time with a notice period of 30 days. With a fixed-term contract, you can cancel mid-term, but then you may have to pay a cancellation fee.

What happens to my energy if I cancel without switching?

If you cancel without switching to another supplier, you may be disconnected. It is therefore advisable to first conclude a new contract before cancelling.

Contact details for enercity AG

Address
Ihmeplatz 2, 30449 Hannover
Email
social@enercity.de
Phone
+4980040000000

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