Customer feedback

Customers report that the Engie app displays incorrect amounts and fails to apply discounts properly. Despite multiple complaints, issues remain unresolved. Customer service is also described as difficult to reach. As a result, some customers opt for a cancellation service to simplify the process of ending their contract.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About Engie

Want to cancel your Engie contract? Variable contracts have a 30-day notice period. Fixed contracts can be cancelled at the end of the contract term. You can cancel through Mijn Engie online, by email, or by phone. If you prefer, a cancellation service like Time to Cancel handles communication with Engie on your behalf. Your new energy supplier will then automatically take over the rest of the switching process.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Engie

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Engie

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Can I cancel my energy contract at any time?

With an indefinite contract, you can cancel at any time with a notice period of 30 days. With a fixed-term contract, you can cancel mid-term, but then you may have to pay a cancellation fee.

What happens to my energy if I cancel without switching?

If you cancel without switching to another supplier, you may be disconnected. It is therefore advisable to first conclude a new contract before cancelling.

Contact details for Engie

Address
Grote Voort 291, 8041 BL Zwolle
Phone
0031 78 35 33 33

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