Customer feedback

EWE Energie customers report difficulties reaching customer service and slow processing of requests. English-language support is lacking, creating extra barriers for foreign customers. Technical issues are not always resolved promptly. This makes the cancellation process frustrating, especially when you are unsure whether your request has been handled correctly and on time.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About EWE Energie

Want to cancel your energy contract with EWE Energie? Keep in mind a notice period of 4 weeks for the basic tariff and 6 weeks for special tariffs, before the end of your contract period. You can cancel online via the customer portal, by email, or by letter. Contracts renew automatically if you don't cancel in time. With Time to Cancel, you can arrange your cancellation quickly and correctly, ensuring your request reaches EWE Energie on time.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Ewe Energie

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Ewe Energie

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Can I cancel my energy contract at any time?

With an indefinite contract, you can cancel at any time with a notice period of 30 days. With a fixed-term contract, you can cancel mid-term, but then you may have to pay a cancellation fee.

What happens to my energy if I cancel without switching?

If you cancel without switching to another supplier, you may be disconnected. It is therefore advisable to first conclude a new contract before cancelling.

Contact details for EWE Energie

Address
Donnerschweer Straße 184, 26123 Oldenburg
Email
info@ewe.de
Phone
0441 4805-0

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