Customer feedback

Customers report that after cancelling the Power subscription, they are immediately switched to the more expensive Go rate, despite email confirmation stating the subscription continues until the next invoice date. This causes frustration and a sense that cancellation terms are not honoured, sometimes prompting customers to seek legal assistance.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About IONITY

You can cancel your IONITY Power subscription on a monthly basis via the IONITY app (account settings) or by emailing customer service. After cancellation, your subscription remains active until the end of the current billing period, meaning until your next invoice date. Until then, you continue to benefit from the reduced charging rates. Make sure to submit your cancellation in time to avoid charges for the following month.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Ionity

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Ionity

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Can I cancel my energy contract at any time?

With an indefinite contract, you can cancel at any time with a notice period of 30 days. With a fixed-term contract, you can cancel mid-term, but then you may have to pay a cancellation fee.

What happens to my energy if I cancel without switching?

If you cancel without switching to another supplier, you may be disconnected. It is therefore advisable to first conclude a new contract before cancelling.

Contact details for IONITY

Address
Rosenheimer Platz 4a, 81669 München
Email
info@ionity.eu

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