Customer feedback

Customers report that cancelling with stromee can sometimes lead to serious issues. One customer received a debt collection notice of €1,780 after a correctly submitted cancellation, for a meter that had already been removed. Keeping written confirmations is essential, as billing problems may arise after the contract ends.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About stromee

Want to cancel your energy contract with stromee? You can do this digitally via the customer portal or by email or letter. Keep a notice period of at least 4 weeks before the end of your contract period. If you are switching to another supplier, you may be able to cancel sooner. Always make sure you receive written confirmation of your cancellation and keep all correspondence carefully to avoid billing issues afterwards.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Stromee

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Stromee

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Can I cancel my energy contract at any time?

With an indefinite contract, you can cancel at any time with a notice period of 30 days. With a fixed-term contract, you can cancel mid-term, but then you may have to pay a cancellation fee.

What happens to my energy if I cancel without switching?

If you cancel without switching to another supplier, you may be disconnected. It is therefore advisable to first conclude a new contract before cancelling.

Contact details for stromee

Address
Greifswalder Str. 208, 10405 Berlin
Email
hello@stromee.de
Phone
030 2000 6042

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