Customer feedback

Customers report that canceling a Lotto subscription is not always straightforward. The absence of a direct cancel button on the website causes confusion. Canceling by phone via 0900-1809 generally works, but some users find the process cumbersome. The one-month notice period is generally considered reasonable by most customers.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Lotto

Want to cancel your Lotto subscription? You can do so by phone at 0900-1809 or through your online account at lotto.nl. Note that there is no direct cancel button on the website, so you will need to log in and navigate through your account. The notice period is one month and you can cancel on a monthly basis. Make sure to cancel in time to avoid being charged for another month.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Lotto

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Lotto

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

When does my participation stop after cancelling a lottery?

After receiving your cancellation, your participation usually stops at the next draw for which no tickets have been purchased yet. This may vary per lottery.

Can I undo my cancellation of a lottery?

Yes, if you change your mind, you can re-register with the relevant lottery. You then often get a new customer number and there may be welcome offers again.

Contact details for Lotto

Address
Laan van Hoornwijck 55, 2289 DG Rijswijk
Email
idin@nederlandseloterij.nl
Phone
0800-1501

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