Customer feedback

Customers report being signed up through aggressive street promotions without fully understanding which products they subscribed to. Cancellation is considered cumbersome as each product must be cancelled separately through different channels. There is no central cancellation option, making the process confusing and time-consuming for those wishing to end multiple lottery products.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Nederlandse Loterij Organisatie

At Nederlandse Loterij Organisatie (NLO), a 1-month notice period applies per product. You can cancel each lottery product separately on a monthly basis. For Staatsloterij or Lotto, call 0900-1809 or manage it through the respective product website. Important: if you have multiple products, each one must be cancelled separately through its own customer service. There is no central location where you can cancel everything at once.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Nederlandse Loterij Organisatie

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Nederlandse Loterij Organisatie

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

When does my participation stop after cancelling a lottery?

After receiving your cancellation, your participation usually stops at the next draw for which no tickets have been purchased yet. This may vary per lottery.

Can I undo my cancellation of a lottery?

Yes, if you change your mind, you can re-register with the relevant lottery. You then often get a new customer number and there may be welcome offers again.

Contact details for Nederlandse Loterij Organisatie

Address
Laan van Hoornwijck 55, 2289 DG Rijswijk
Email
idin@nederlandseloterij.nl
Phone
070 - 550 08 52

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