Customer feedback

Customers mainly complain about the quality of public transport itself: delays, cancellations and outdated rolling stock make the subscription feel poor value for some. Cancellation is often found confusing, as the ticket is sold through many different providers, making it unclear where and how to cancel the subscription.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Deutschlandticket

The Deutschlandticket is a monthly public transport subscription offering unlimited travel across Germany for 49 or 58 euros per month. You can cancel the subscription monthly, but make sure to cancel before the 10th of the current month to avoid charges for the next month. Cancellation must be done through the provider where you purchased the ticket, such as DB Navigator or a local transport company, either online or via their customer service.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Deutschlandticket

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Deutschlandticket

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Contact details for Deutschlandticket

Address
Invalidenstraße 65, 10557 Berlin
Email
info@deutschlandticket.de

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