Customer feedback

Customers report issues when cancelling their Elli subscription. Cancellations are sometimes processed later than expected, even when the reason was communicated in advance. Complaints about incorrect billing periods may go unanswered. It is advisable to confirm your cancellation in writing and keep all correspondence for future reference.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Elli (Volkswagen Group Charging)

Want to cancel your Elli charging subscription? You can do so via the Elli app, the online customer portal, or by emailing customer service. The subscription can be cancelled on a monthly basis, with cancellation taking effect at the end of the current month. Make sure to submit your cancellation in time to avoid being charged for an extra month. Always keep a confirmation of your cancellation in case of any disputes.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Elli (volkswagen Group Charging)

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Elli (volkswagen Group Charging)

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

Contact details for Elli (Volkswagen Group Charging)

Address
Berliner Straße 4, 38104 Braunschweig
Email
info@elli.eco
Phone
0800 43347328

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