Customer feedback

Customers report that cancellations are often processed as credits rather than direct refunds. When disputes arise with hosts, users find that customer service offers little assistance. Several customers have reported issues where host-initiated cancellations led to difficulties in recovering their payments from Airbnb.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Airbnb

Airbnb does not use a subscription model but works with individual bookings. To cancel a booking, go to 'Trips' in the app or on the website, click 'Change or cancel reservation' and follow the steps. The cancellation deadline depends on the listing's policy: with 'flexible' you can cancel up to 24 hours before check-in, while 'strict' policies require cancellation 30 to 60 days in advance.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Airbnb

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Airbnb

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Airbnb

Address
8 Hanover Quay, Grand Canal Dock, D02 DP23 Dublin
Email
terms@airbnb.com
Phone
+353 1 697 1831

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