Customer feedback

Customers report an extremely complicated cancellation process with numerous confusing steps and a button that changes location on every screen. The mandatory balance transfer, taking 3 to 5 business days, often results in users being charged for an additional month. Many frustrated customers give up before completing the process.

Summary based on public customer feedback.

Cancel your agreement quickly and easily below.

About Albert

Albert offers a monthly membership of approximately $19.95 per month, cancellable on a monthly basis. To cancel, open the app and tap the account icon in the top left, then the menu icon in the top right, select 'Payments', and choose 'Deactivate Account'. Before cancelling, you must transfer all remaining balances, which takes 3 to 5 business days. Make sure to initiate this process early to avoid being charged for another month.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Albert

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Albert

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Albert

Address
440 N Barranca Ave. #3801, CA 91723 Covina
Email
support@albert.com

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