Customer feedback

Customers report issues with pre-booked extra legroom seats being changed without notice to seats at the back of the plane. Travellers also struggle to find compensation information for cancelled flights. Customer service is reachable by phone, but resolving complaints does not always go smoothly.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Austrian Airlines

Austrian Airlines sells individual flight tickets without a subscription model. If you want to cancel or change a booking, your options depend on your fare class. For flights cancelled by the airline, you are entitled to compensation under their policy. You can manage your booking through your online account, by phone at +43 5 1766 1000 (daily 08:00–20:00), or in writing via the Feedback Management postal address in Vienna.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Austrian Airlines

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Austrian Airlines

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Austrian Airlines

Address
Office Park 2, P.O. Box 100, 1300 Vienna Airport
Email
feedback@austrian.com
Phone
+43 5 1766 1000

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