Customer feedback

Customers report that Badenova accepts cancellations without verifying the identity of the submitter. This has led to unwanted cancellations filed by third parties in some cases. Once processed, cancellations are generally not reversed by Badenova, even when customers object and demonstrate they did not submit the cancellation themselves.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Badenova

Want to cancel your energy contract with Badenova? For standard supply, a notice period of 4 weeks applies. For special tariffs, you must cancel 1 to 3 months before the end of the contract year. You can cancel in writing by letter, fax, or email to zufriedenheit@badenova.de, or through the customer portal at badenova.de. Make sure your cancellation is verifiably received, as Badenova typically does not reverse processed cancellations.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Badenova

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Badenova

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Badenova

Address
Tullastrasse 61, 80331 Munich
Email
service@badenova.de

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