Customer feedback

Customers report unexpected surcharges not communicated upfront, resulting in a higher final price than promised. For example, a fixed price of around 21 euros ended up being 24.82 euros. Cancellation fees are also charged even when customers only intended to change their payment method or experienced technical issues with the app.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Cabify

Cabify operates with individual ride bookings through the app, with no subscription model. You can cancel a ride via the app, by phone at +34 91 172 7586, or by email at info@cabify.com. Be aware that cancellation fees may apply, even in cases of technical issues with the app. Surcharges for peak hours or waiting time are not always communicated upfront, meaning you may end up paying more than the initially quoted fixed price.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Cabify

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Cabify

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Cabify

Address
Calle Pradillo 42, 28002 Madrid
Email
info@cabify.com
Phone
+34 91 172 7586

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