Customer feedback

Customers report unexpectedly high charges after the trial period: signing up for a $6.50 trial can result in an immediate charge of $78. Users also find that customer service is primarily handled through an AI chatbot, with no easy access to a human representative for assistance.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Chess.com

Chess.com offers monthly and annual Diamond memberships, often started with a free 7-day trial. To avoid the first full charge, cancel before the trial period ends. You can cancel your subscription through your account settings under 'Subscription' on chess.com, via the AI chatbot Chessica, or by calling (800) 318-2827. Be aware that costs after the trial period can be significantly higher than expected.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Chess.com

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Chess.com

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Chess.com

Address
PO Box 60400, 94306 Palo Alto, CA
Email
support@chess.com
Phone
+1 800 318 2827

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