Customer feedback

Customers report issues with denied point credits despite proof of stay and poorly maintained facilities. A common complaint is the announcement that accumulated points would expire without clear prior communication. In some countries this is considered legally impermissible, which further frustrates customers as Choice Hotels operates hotels in those same countries.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Choice Hotels

Choice Hotels offers individual hotel bookings with an optional free Choice Privileges loyalty program. There is no ongoing subscription. Cancellation conditions vary per booking and rate type, so always check the terms of your reservation. You can cancel your account or manage your points via choicehotels.com, by phone at 1-800-300-8800, or by email at choice_privileges@choicehotels.com. Always review your outstanding points and reservations before cancelling, as terms may be changed unilaterally.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Choice Hotels

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Choice Hotels

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Choice Hotels

Address
915 Meeting St, 20852 North Bethesda, MD
Email
choice_privileges@choicehotels.com
Phone
1-800-300-8800

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