Customer feedback

Customers report that cancelling a Connexxion subscription involves a 1-month notice period. Some users find the process unclear and experienced difficulties submitting their cancellation on time. It is important to properly document the cancellation and keep the confirmation to prevent unwanted renewals.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Connexxion

Do you want to cancel your Connexxion public transport subscription or OV-chipkaart subscription? Connexxion requires a 1-month notice period. This means your subscription will continue for one more month after your cancellation request before it is fully terminated. Make sure to submit your cancellation in time to avoid unnecessary charges. Check your subscription terms for the exact end date and any potential refund of prepaid amounts.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Connexxion

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Connexxion

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Connexxion

Address
Postbus 357, 8260 AJ Kampen
Email
klantenservice@connexxion.nl
Phone
0031 900 266 63 99

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