Customer feedback

Customers report being unexpectedly auto-enrolled for renewals without clear prior notice, resulting in high unexpected charges such as $143 for a full year. Users also note that cancellations only take effect after a full subscription period and that accounts may be deleted following cancellation.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Course Hero

Want to cancel your Course Hero subscription? Make sure to cancel before your renewal date through your account settings on coursehero.com under 'Subscription', or email support@coursehero.com. You can also call 1-888-634-9397. Be aware of the automatic renewal: if you don't cancel in time, you'll be automatically enrolled for another period and charged immediately. Act promptly to avoid unexpected charges on your account.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Course Hero

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Course Hero

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Course Hero

Address
2000 Seaport Blvd, Floor 3, 94063 Redwood City, CA
Email
support@coursehero.com
Phone
+1 888 634 9397

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