Customer feedback

Customers report issues with incorrect insurance coverage information that only becomes clear after the appointment. Users also experience difficulty rescheduling due to limited availability. Following the transition to Included Health, some customers complain that previously approved prescriptions, such as contraceptives, are suddenly being denied without explanation.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Doctor On Demand

Doctor On Demand operates on a pay-per-visit basis or through employer and health insurance coverage. There is no ongoing subscription to cancel. Appointments can typically be changed or cancelled free of charge until shortly before the scheduled time; late cancellations may incur fees. You can reach the service by phone at 1-800-997-6196, by email at support@doctorondemand.com, or through the account portal at doctorondemand.com.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Doctor On Demand

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Doctor On Demand

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Doctor On Demand

Address
One California Street, Suite 2300, 94111 San Francisco, CA
Email
support@doctorondemand.com
Phone
1-800-997-6196

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