Customer feedback

Customers report exams being abruptly terminated due to ETS-side technical failures, with scores subsequently cancelled and refunds denied. Refund requests are consistently rejected even when the candidate did nothing wrong. Customer support, including the chatbot, is widely described as unhelpful and difficult to reach effectively.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Educational Testing Service

Educational Testing Service (ETS) operates on a one-time registration and payment per exam; there is no subscription to cancel. Exam fees are generally non-refundable, even in cases of technical failures caused by ETS itself. If you wish to file a complaint or request a refund, you can call 1-609-921-9000, email toeflnews@ets.org (for TOEFL inquiries), or use the contact portal on ets.org. Be aware that refunds are rarely granted, regardless of the circumstances.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Educational Testing Service

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Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Educational Testing Service

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Educational Testing Service

Address
660 Rosedale Rd, 08540 Princeton, NJ
Email
toeflnews@ets.org
Phone
1-609-921-9000

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