Customer feedback

Customers are often frustrated by eharmony's strict no-refund policy. Even those who cancel within hours of signing up are denied a refund. The high subscription price combined with this rigid approach leads to many negative experiences. Cancelling itself is possible via the website or customer service, but obtaining a refund is virtually impossible.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About eharmony

eharmony offers premium dating subscriptions of 6 or 12 months at a high price. The subscription does not renew automatically and ends at the close of the term. Cancelling early generally does not entitle you to a refund, even if you cancel within hours of signing up. You can cancel through your account settings on the website or by contacting customer service via email or phone. Make sure to obtain written confirmation of your cancellation.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Eharmony

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Eharmony

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for eharmony

Address
3rd Floor, 1 Ashley Road, WA14 2DT Cheshire
Email
support@eharmony.co.uk

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