Customer feedback

Customers report unexpected charges for subscriptions they were unaware of signing up for. Common complaints include duplicate charges and difficulty identifying the underlying company behind the subscription. Some users mention unknowingly signing up through a redirected page where the company name was unfamiliar to them.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About FastSpring

FastSpring processes payments and subscriptions on behalf of other companies. To cancel a subscription, you can contact FastSpring through their support portal, send an email to support@fastspring.com, or call 877-327-8914. You can also manage your subscription through your account settings on their website. Note that cancellation may sometimes need to go through the underlying company whose product is billed via FastSpring. Always verify which company is behind your subscription before reaching out.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Fastspring

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Fastspring

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for FastSpring

Address
801 Garden Street, Suite 201, 93101 Santa Barbara, CA
Email
support@fastspring.com
Phone
877-327-8914

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