Customer feedback

Customers report thinking they booked directly with a hotel, only to discover after payment that they booked through Getaroom.com. Cancellation fees are often high and not clearly communicated upfront. Some customers ended up paying more in cancellation fees than the original cost of the room itself.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Getaroom.com

Getaroom.com is a hotel booking platform where you make individual reservations without a subscription. Many customers discover only after payment that they booked through this intermediary rather than directly with the hotel. Cancellation terms vary per booking and are often only visible after payment is completed. To cancel, contact Getaroom.com via your confirmation email, by phone at +1 800 468 3578, or by emailing CustomerCare@getaroom.com. Be aware that cancellation fees can be significant and may even exceed the original room price.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Getaroom.com

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Getaroom.com

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Getaroom.com

Address
3010 LBJ Freeway, Suite 1500, 75234 Dallas, TX
Email
CustomerCare@getaroom.com
Phone
+1 800 468 3578

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