Customer feedback

Customers report that HelloFresh's cancellation process is confusing due to the multiple steps required. Many users miss the weekly cutoff deadline and unintentionally receive an extra box. There are also complaints about cancellations not being processed correctly, with payments continuing regardless and customer service receiving poor ratings.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About HelloFresh

HelloFresh has no fixed notice period: you can cancel or pause weekly, but you must do so before the weekly cutoff deadline (usually Wednesday). Cancellation is only possible through your account on hellofresh.nl, under 'My Subscription' and then 'Cancel Subscription'. Cancelling by phone is not an option. The process requires multiple clicks and confirmations. Pay close attention to the deadline, as missing it means you will automatically receive and be charged for another box.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Hellofresh

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Hellofresh

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for HelloFresh

Address
Spaklerweg 50-52, 1114 AE Amsterdam-Duivendrecht
Email
klantenservice@hellofresh.nl
Phone
020-7602014

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