Customer feedback

Customers report unexpected costs due to currency differences: prices are displayed in local currency but charged in US dollars, potentially leading to significantly higher costs. Users also experience difficulty cancelling or modifying bookings and describe customer service as unhelpful when trying to resolve issues.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Hotels.com

Hotels.com operates without a subscription: you pay per booking. With a 'free cancellation' rate, you can usually cancel for free up to 24-48 hours before check-in. Non-refundable rates offer little to no cancellation options. To cancel, log in to the website or app, go to 'My Trips', find your booking and click 'Cancel'. If that doesn't work, contact customer service by phone. Be aware of currency differences when booking from abroad.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Hotels.com

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Hotels.com

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Hotels.com

Address
1111 Expedia Group Way W, 98119 Seattle, WA
Email
press@expedia.com
Phone
+1 866 310 5768

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