Customer feedback

Customers report confirmed bookings being cancelled without warning shortly before arrival, leaving them without accommodation. Customer service is reportedly difficult to reach. Additionally, some hotels claim never to have received the booking from the platform, suggesting communication issues between HotelTonight and its partner hotels.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Hoteltonight

HotelTonight offers individual hotel bookings with no subscription. Cancellation terms depend on the rate you selected. You can cancel a booking through your account settings on the website or app, by emailing help@hoteltonight.com, or by calling +1 833 338 0302. Be aware that customers report confirmed bookings being unilaterally cancelled by the platform shortly before arrival, without clear explanation.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Hoteltonight

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Hoteltonight

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Hoteltonight

Address
901 Market Street, Suite 310, 94103 San Francisco, CA
Email
help@hoteltonight.com
Phone
+1 833 338 0302

Want to cancel more Service services?

See all Service services you can cancel with Time to Cancel.

View all Service services →