Customer feedback

Joyn Plus customers complain that despite paying €6.99 per month for an ad-free experience, they still encounter multiple commercial breaks. This breaks the core promise of the subscription. Frustration is high among users, leading many to cancel their subscription. Some customers feel they should be entitled to immediate cancellation without serving a notice period.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Joyn

Want to cancel your Joyn Plus subscription? You can do this easily through the Joyn website or app, via your account settings. Keep in mind a one-month notice period for monthly subscriptions. After submitting your cancellation through Time to Cancel, we will coordinate the process with you and send you a confirmation, ensuring your subscription is cancelled correctly and on time.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Joyn

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Joyn

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Joyn

Address
Ridlerstraße 57, 80339 München
Email
info@joyn.de
Phone
089 9507-0

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