Customer feedback

Customers report that the trial period of around 8 euros quickly transitions into a weekly subscription of 20 euros without clear warning. Cancellation via Apple Subscriptions proves difficult as the app doesn't appear in the standard list. Multiple users report that customer service does not respond to refund requests.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Lightly

Lightly offers monthly or annual subscriptions, often starting with a trial period of around 7-8 euros. Be aware that after the trial, your subscription automatically renews at approximately 20 euros per week. You can cancel through the app settings (iOS via Apple Subscriptions, Android via Google Play). Some users report the app doesn't appear in the standard Apple subscriptions list. Alternatively, contact support at hi@lightlyapp.ai or reach parent company Reface Lithuania UAB through reface.ai.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Lightly

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Lightly

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Lightly

Address
Gyneju g. 4-333, 01109 Vilnius
Email
hi@lightlyapp.ai

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