Customer feedback

Customers report serious delays in receiving refunds, sometimes waiting months after cancellation even when the airline has already reimbursed MakeMyTrip. Customer service is largely automated through chatbots, making it difficult to reach a human agent. Some customers also report flights being cancelled without any notification from MakeMyTrip.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About MakeMyTrip

MakeMyTrip offers individual travel bookings without a subscription. To cancel a booking, you can use the app, the customer portal, call +91 124-462-8747, or email triphelp@makemytrip.com. Cancellation terms vary per booking and airline. Be aware that refunds after cancellation can take weeks to months to process. The optional MMT Black loyalty programme can be cancelled separately through your account settings.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Makemytrip

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Makemytrip

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for MakeMyTrip

Address
DLF Building No. 5, Tower B, DLF Cyber City, DLF Phase 2, Sector 25, 122002 Gurugram, Haryana
Email
triphelp@makemytrip.com
Phone
+91 124 462 8747

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