Customer feedback

Customers report that comments are removed when factual information is shared that does not align with community guidelines, which is perceived as unfair. Additionally, the number of articles behind a paywall is growing, making the platform feel more commercial. Some users experience account suspensions without explanation or the possibility to appeal.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Medium

Medium offers monthly or annual subscriptions for access to premium content, with automatic renewal. There is no fixed cancellation period: make sure to cancel before your next billing date to avoid further charges. You can cancel your subscription through the account settings on the website, or by sending an email to yourfriends@medium.com. Check your billing date in time to avoid being charged for another period unintentionally.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Medium

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  • Handled within 24 hours
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Often long waiting times and no written proof

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Risk of errors and possibly not legally valid

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Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Medium

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Medium

Address
799 Market St., 94102 San Francisco, CA
Email
yourfriends@medium.com
Phone
1-415-508-5008

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