Customer feedback

Customers report difficulties reaching Microsoft's customer service, with long wait times and unexpected charges. Some users were billed for services previously presented as free. Non-profit organizations in particular have reported surprising invoices following a transition from free to paid licensing arrangements.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Microsoft

To cancel your Microsoft 365 subscription, visit account.microsoft.com under 'Services and subscriptions', or call 1-800-642-7676. Monthly subscriptions have no cancellation notice period. If you have an annual subscription with monthly billing, an early termination fee may apply within the first months. Make sure you receive confirmation of your cancellation before the next billing date to avoid unexpected charges.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Microsoft

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Microsoft

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Microsoft

Address
One Microsoft Way, 98052 Redmond, WA
Email
wehelp@microsoft.com
Phone
+1 800 642 7676

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