Customer feedback

Customers report serious issues with refunds at mSpy. After dozens of requests, only a symbolic amount is often refunded, such as 1 dollar on a 53.99 dollar subscription. Many features do not work on iOS without jailbreak, and the installation process is technically complex. Customer service is described as evasive and ineffective.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About mSpy

mSpy offers monthly, quarterly, or annual subscriptions per device, with no free trial or money-back guarantee after installation. You can cancel through the account portal, by phone at 855-896-0041, by email at support@mspy.com, or via live chat on the website. Note that many features do not work on iOS without jailbreak. Customers report serious difficulties obtaining refunds, so keep all correspondence and submit your cancellation request well before your next billing date.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Mspy

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Mspy

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for mSpy

Address
145-157 St John Street, EC1V 4PY London
Email
support@mspy.com
Phone
855-896-0041

Want to cancel more Service services?

See all Service services you can cancel with Time to Cancel.

View all Service services →