Customer feedback

Customers report frustrating experiences when issues arise: both Omio and the carrier tend to blame each other for complaints. The AI chatbot resolves little, and refunds take weeks to months. Even with evidence of a system error, such as valid tickets being refused, Omio sometimes denies refunds entirely.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Omio

Omio operates with individual bookings per trip and does not offer a recurring subscription. For each booking, you can optionally add OmioFlex insurance. If you want to cancel a trip, the conditions depend on the chosen fare and the carrier. You can cancel via live chat on the website or in the app. Phone support is available Monday to Friday between 9:00 and 17:30 CET. Be aware that refunds after cancellation can take weeks to months to process.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Omio

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Omio

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Omio

Address
Warschauer Platz 12, 10245 Berlin
Email
privacy@omio.com

Want to cancel more Service services?

See all Service services you can cancel with Time to Cancel.

View all Service services →