Customer feedback

OnThatAss customers report that the cancellation process is not straightforward. The cancellation option within the account page is difficult to find. Some customers feel misled by promotions offering a 'free' boxer short that turned out to include a paid subscription. Phone cancellation is seen as an alternative option.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About OnThatAss

OnThatAss is a monthly boxer shorts subscription service costing approximately €12.99 per month. You may have signed up through a promotion, such as at Lidl, with a 'free' boxer short that came with an automatic subscription. To cancel, log in to your account on onthatass.com and locate the cancellation option within your account page, which may require some searching. Cancellation by phone is also possible. Check your bank statements to confirm the subscription has been successfully terminated.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Onthatass

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Onthatass

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for OnThatAss

Address
Graafsebaan 135A, 5248 NL Rosmalen
Email
hello-nl@onthatass.com
Phone
073 303 4175

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