Customer feedback

Customers report that cancelling a Payback free card is generally straightforward. However, some users find it difficult to locate the correct cancellation method. A common complaint is that loyalty points are lost if not redeemed before cancellation. Customer service reviews are mixed, with experiences varying widely.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About Payback

Want to cancel your Payback account? Payback is a free loyalty program that lets you collect points at participating partners. The free basic card has no fixed cancellation period, meaning you can cancel at any time. If you hold a paid premium card, check the specific terms and conditions. Cancellation is possible via customer service, in writing, or through your online account. Make sure to redeem any outstanding points before cancelling, as these may expire.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Payback

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Payback

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for Payback

Address
Theresienhöhe 12, 80339 München
Email
info@payback.de
Phone
089 3803600

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