Customer feedback

Customers report issues with lost luggage, including a stroller on the Zurich-Lisbon route, despite filed baggage claims. Delays and poor customer service are frequently mentioned. Travelers indicate that problems are not resolved professionally, which is a key reason many choose to stop flying with TAP Portugal and seek alternatives.

Summary based on public customer feedback.

Cancel your subscription quickly and easily below.

About TAP Portugal

Want to cancel a TAP Portugal booking? This depends on the fare class you chose. Non-refundable tickets may still qualify for a partial refund via a travel voucher. You can cancel through your online account under 'My Bookings', by phone at +351 211 234 400 (available 24/7), or in writing to the head office in Lisbon. There is no fixed cancellation period, but act as quickly as possible after booking to keep your options open.

Why cancel via Time to Cancel?

Sent within 24 hours

Your cancellation letter is processed and sent within 24 hours

Legally correct

All cancellation letters are legally reviewed

Confirmation guaranteed

You always receive confirmation of your cancellation via email and in your dashboard

How to cancel Tap Portugal

Compare the options
Recommended

Time to Cancel

  • Handled within 24 hours
  • Legally correct
  • 100% cancellation guarantee
From $5.95

Phone

Often long waiting times and no written proof

Free, but uncertain

Email

Risk of errors and possibly not legally valid

Free, but uncertain

Website

Not always possible and sometimes unclear process

Free, but uncertain

Frequently asked questions about cancelling Tap Portugal

How quickly is my cancellation arranged?

We send your cancellation within 24 hours. Processing by the company usually takes 2-4 weeks. Check with the company yourself whether the cancellation has been arranged.

What happens after my cancellation?

You immediately receive confirmation from us in your personal dashboard and later confirmation from the company itself. We have no influence on the processing of the cancellation by the company.

Can I have my data deleted?

Yes, with our CCPA module you can directly request to have all your data deleted.

What if my cancellation is refused?

With our 100% cancellation guarantee, we ensure that your cancellation is accepted.

What is the usual notice period for service contracts?

Most service contracts have a notice period of 1 month. For annual contracts, this may be longer. Check the terms of your contract for the exact period.

Can I cancel my service contract immediately if I'm dissatisfied?

In case of demonstrable dissatisfaction or failure to meet agreements, you may be able to cancel your contract immediately. We help you formulate your cancellation correctly.

Contact details for TAP Portugal

Address
Aeroporto de Lisboa, Edifício 25, 8º, 1700-008 Lisboa
Email
general.info@crmtap.pt
Phone
+351 211 234 400

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